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View Questions by Category: No subcategories found Browse "Support" Questions 5 questions found in this category: My cloud server is broken will you help me fix it? We are responsible for maintaining the datacenter environment and computing infrastructure that is powering your cloud servers.  We will certainly help resolve any problems in our infrastructure that may be impacting ...... Last Update: 2009-11-02 Will ReliaCloud provide support for my cloud server operating system and applications? No.  ReliaCloud will support the datacenter infrastructure, management portal website, and computing nodes powering your cloud servers.  You are responsible for maintaining and managing your cloud server operating system, applications, and ...... Last Update: 2009-11-02 Do I have to pay for customer support? No! Our 24-hours per day live support is available for free via online chat.  You can access our chat support in the ReliaCloud portal website.... Last Update: 2009-11-02 Can I call someone for support? We currently only provide phone support for pre-sales questions.  We provide cloud server customers with free live support 24-hours per day via online chat.... Last Update: 2009-11-02 What type of support do you provide for cloud servers? We provide cloud server customers with live support 24-hours per day via online chat.  The online chat feature is located within the ReliaCloud portal website.  ... Last Update: 2009-11-02

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