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FAQ Main Page > Billing

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View Questions by Category: No subcategories found Browse "Billing" Questions 10 questions found in this category: If I am not using my cloud server or it isn't receiving any traffic do I still have to pay for it? We bill for every provisioned cloud server based on hourly utilization regardless of whether the server is active or transmitting data.  The hourly rate for a cloud server is reduced when ...... Last Update: 2009-11-02 Can I reserve cloud server time or pay for a month or year of service in advance? We currently bill for cloud server utilization on an hourly basis.  We are planning future support of monthly or longer contractual reservation periods for organizations that desire more of a fixed cost ...... Last Update: 2009-11-02 Why do you bill for hourly utilization? We track and bill for hourly utilization because customers use cloud servers for varying lengths of time.  Some customers use cloud servers for a few hours and others use cloud servers ...... Last Update: 2009-11-02 How do I change the credit card ReliaCloud is currently billing? You can update your credit card billing information using the ReliaCloud portal website.  Access the portal website and click on the Account menu item.  Credit card changes take effect immediately.... Last Update: 2009-11-02 Can I pay for ReliaCloud services via check? We only accept credit cards payments for ReliaCloud services.  We can provide more flexible payment terms for customers considering a large number of cloud server deployments.... Last Update: 2009-11-02 Can you mail me a paper invoice for ReliaCloud services? We provide customers with email and web-based invoices for ReliaCloud services.  Unfortunately we do not offer paper invoices for ReliaCloud services.  Electronic invoices allow us to maintain lower pricing and keep ...... Last Update: 2009-11-02 How often will I get billed for ReliaCloud services? You will get billed for ReliaCloud services once per month.  You will receive your first bill one month after you build your first cloud server.  ... Last Update: 2009-11-02 Am I billed for compute resources when the server is turned off? We bill at a reduced rate when a cloud server is turned off.  Your cloud server model is billed at approximately a 50% discount.  For example, if your cloud server model ...... Last Update: 2009-11-02 How are public IP addresses billed? We provide each customer one free public IP address that can be mapped to their private cloud network.  Additional public IP addresses are available at $1 per month per IP address.  ...... Last Update: 2009-11-02 How do I get billed for data transfer? Different rates for inbound vs outbound? We bill for outgoing data traffic between your private cloud network and the Internet. Data bandwidth usage is calculated on a total consumption basis per gigabyte during the billing period (monthly).  ...... Last Update: 2009-11-02

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